Terms and Conditions

Operated by AR MotionX LLC, registered in the SHAMS Free Zone, Sharjah, United Arab Emirates

Effective date: [●] · Version [●] · License No. 2646205.01

1. Introduction and Acceptance

1.1 These Terms and Conditions ("Terms") govern access to and use of the MotionX platform, including the MotionX WhatsApp Business channel, website at armotionx.com, and any related services (together, the "Platform"), operated by AR MotionX LLC ("MotionX", "we", "us"), a limited liability company registered in Sharjah Media City (SHAMS Free Zone), Sharjah, United Arab Emirates, under license number 2646205.01.

1.2 The Platform connects business buyers ("Buyers") seeking goods or services with verified business suppliers ("Suppliers") across MotionX's listed categories and specializations (together, "Users", "you"). MotionX is an intermediary marketplace; MotionX is not a party to, and does not guarantee the outcome of, any transaction agreed between a Buyer and a Supplier.

1.3 By registering on the Platform, submitting a requirement, claiming a lead, or otherwise using the Platform, you confirm that you have read, understood, and agree to be bound by these Terms and by our Privacy Policy. If you are registering on behalf of a company, you confirm you have authority to bind that company.

1.4 If you do not agree to these Terms, you must not access or use the Platform.

2. Eligibility and Registration

2.1 Who may register

The Platform is intended for licensed businesses operating in the United Arab Emirates. Both Buyers and Suppliers must complete registration and identity/business verification before accessing the full functionality of the Platform.

2.2 Trade license verification (Buyers and Suppliers)

Both Buyers and Suppliers register and verify using the same process: submission of a valid UAE trade license for review by MotionX. Registration is not considered complete, and the "Verified Buyer" or "Verified Supplier" status is not granted, until this verification is successfully completed. MotionX is a business-to-business (B2B) platform; individual registration using an Emirates ID in place of a trade license is not accepted.

2.3 Accuracy of information

You must provide accurate, current, and complete information during registration and keep it updated. MotionX may suspend or terminate an account where information is found to be false, misleading, or fraudulent.

2.4 MotionX's right to accept or reject a registration

Submitting a registration and the required documents does not automatically entitle a User to an account. MotionX reviews every registration and may, acting reasonably, accept or reject it — including where the submitted trade license cannot be verified, appears invalid, or does not correspond to the category the User is registering for. MotionX is not obliged to give a reason for a rejection, though it will generally do so, and a rejected applicant may reapply once the issue is resolved.

2.5 Additional sub-accounts under one trade license

2.5.1 A registered business may add additional sub-accounts under the same trade license — for example, for a separate branch, department, or team member — for a fee of AED 99 per sub-account (excluding VAT, where applicable).

2.5.2 Each sub-account operates under the primary account's trade license and Verified status, but has its own WhatsApp number and its own Lead/Request history. The primary account holder remains responsible for all activity on its sub-accounts, including fees they incur.

2.5.3 The free-lead allowance described in Section 4.2 applies per trade license, not per sub-account, unless MotionX states otherwise in writing.

2.6 Registration validity and annual renewal fee

2.6.1 Registration on the Platform is valid for a period of twelve (12) months from the date verification is completed ("Registration Period").

2.6.2 To continue using the Platform beyond the initial Registration Period, Users must renew their registration and pay an annual renewal fee of AED 199 (excluding VAT, where applicable), payable prior to the expiry of the then-current Registration Period.

2.6.3 MotionX will make reasonable efforts to notify Users in advance of expiry via WhatsApp. Failure to renew before expiry may result in suspension of access to the Platform, including the ability to post requirements, receive leads, or claim leads, until renewal is completed.

2.6.4 MotionX reserves the right to review and adjust the annual renewal fee from time to time, with notice to Users in accordance with Section 14 (Changes to These Terms).

3. The Buyer Journey

Registered Buyers may submit a business requirement ("Request") through the MotionX WhatsApp channel. MotionX uses automated, AI-assisted matching to route each Request to relevant, verified Suppliers in the applicable category and location. Submitting a Request is free of charge and there is no limit on the number of Requests a Buyer may submit.

MotionX does not guarantee that any Supplier will respond to a Request, that a response will be timely, or that any resulting quotation, price, or engagement will meet the Buyer's expectations. Any agreement reached between a Buyer and a Supplier is a matter solely between those parties.

3.1 Automated matching has limits. MotionX's category-matching is performed by an automated system based on the text of a Buyer's Request. Automated interpretation of free-text input is inherently imperfect, and a Request may occasionally be routed to the wrong category or specialization. Buyers should check the matched category shown before confirming a Request, and may correct it at that stage. MotionX is not liable for consequences flowing from an uncorrected misclassification.

4. The Supplier Lead Program

4.1 How leads work

Verified Suppliers receive notifications of matching Buyer Requests ("Leads") relevant to their registered category and location via WhatsApp. A Supplier may choose to claim a Lead, subject to availability (Leads are typically offered to a limited number of Suppliers per Request) and to the fees described below.

4.2 Free leads — first three (3) months only

4.2.1 Newly verified Suppliers receive up to two (2) free Leads per calendar month, available only during the first three (3) calendar months immediately following successful verification ("Introductory Period").

4.2.2 Free Leads do not roll over between months, and any unused free Leads are forfeited at the end of each monthly cycle and at the end of the Introductory Period.

4.2.3 From the fourth (4th) calendar month onward, and for any Leads claimed beyond the monthly free allowance during the Introductory Period, Suppliers may claim Leads only on a pay-per-lead basis, at the pricing then published on the Platform for the applicable category.

4.2.4 MotionX may, at its discretion, offer promotional or extended free-lead arrangements to specific Suppliers or categories; any such arrangement applies only as expressly communicated and does not vary this Section for other Suppliers.

4.3 Paid leads

Lead pricing varies by category, reflecting differences in typical transaction value across MotionX's sectors and specializations. Current pricing for each category is made available on the Platform prior to purchase. Once a Supplier claims a paid Lead and payment is confirmed, the Buyer's contact details are released to that Supplier.

4.4 No guarantee of conversion

MotionX facilitates introductions only. Claiming a Lead, whether free or paid, does not guarantee that the Buyer will respond, that any deal will be concluded, or any particular outcome. See Section 8 (Lead Accuracy and Limitation of Liability) for the remedy available where a Lead is materially inaccurate or the Buyer is unreachable.

5. Fees, Payment, and Refunds

5.1 All fees (registration renewal fees, pay-per-lead fees, and any other charges) are displayed on the Platform prior to purchase and, unless stated otherwise, are shown exclusive of UAE VAT, which will be added where applicable at the prevailing statutory rate.

5.2 Payments are processed by Stripe, MotionX's third-party payment processor. When you pay, you're also bound by Stripe's own terms and privacy policy for the payment step itself. MotionX does not receive or store your full card details — Stripe handles that directly. You're responsible for keeping your payment details accurate and current.

5.2.1 Receipts. MotionX will issue a receipt or tax invoice (as applicable) for each successful payment, in accordance with UAE VAT legislation where MotionX is VAT-registered, containing the details required for a valid tax invoice. Receipts are made available through the Platform or sent via WhatsApp/email.

5.2.2 Reversed or disputed payments. If a payment is reversed, charged back, or otherwise disputed with Stripe or a card issuer after the corresponding Lead's contact details have already been released, MotionX may immediately suspend the User's account, treat the associated free-lead or paid-lead entitlement as void, and pursue recovery of the amount owed. This applies whether or not the underlying dispute with Stripe is ultimately resolved in the User's favor.

5.3 Lead credits and prepaid balances do not expire and, where unused, are refundable within fourteen (14) days of purchase, subject to any Lead(s) already claimed using that balance being deducted from the refundable amount.

5.3.1 Processing fee on refunds. A refund issued under this Section 5.3 is subject to a 2% payment processing fee, deducted from the refunded amount, reflecting the transaction cost MotionX incurs from its payment provider. This processing fee does not apply to a refund or replacement issued because of MotionX's own error under Section 8.2 — that remedy is provided in full.

5.4 Fees paid for a Lead that qualifies for a replacement or refund under Section 8.2 will be handled as set out in that Section, in priority over this Section 5.3.

6. Verified Buyer and Verified Supplier Status

MotionX may display a "Verified Buyer" or "Verified Supplier" badge to Users who have successfully completed trade license verification. This badge indicates that MotionX has reviewed the submitted documentation; it is not a guarantee, endorsement, or warranty by MotionX as to the quality, reliability, solvency, or conduct of the verified party, and MotionX accepts no liability arising from reliance on this status.

6.1 MotionX does not guarantee that Verified status will result in a greater number of Leads, higher conversion, or any particular business outcome. Verified status may affect visibility and matching priority, but is not a promise of results.

7. Buyer Responsiveness and Replacement Leads

Where a Supplier claims a Lead and the Buyer does not respond within a reasonable period (currently 48 hours, as may be updated on the Platform) despite reasonable attempts to make contact, the Supplier may request a free replacement Lead of comparable value in the same category, subject to MotionX's reasonable verification of the claim. This is the Supplier's sole and exclusive remedy for an unresponsive Buyer.

8. Lead Accuracy and Limitation of Liability

8.1 Best-efforts basis

MotionX uses automated matching and information supplied directly by Buyers to generate Leads. MotionX does not independently verify the accuracy, completeness, or current validity of the project details, budget, location, or contact information contained in any Lead, beyond the identity/trade-license verification described in Section 2.2.

8.2 Company liability and cap. Where a Lead purchased or claimed by a Supplier is shown, to MotionX's reasonable satisfaction, to be materially inaccurate, fraudulent, a duplicate of a previously issued Lead, or to relate to a Buyer who does not exist or is wholly unreachable (and no replacement Lead is provided under Section 7), MotionX's entire liability to the Supplier in respect of that Lead — whether in contract, tort (including negligence), or otherwise — is limited to a refund of the fee paid for that specific Lead. More broadly, and regardless of the cause of action or the number of claims made, MotionX's total liability to any User arising out of or in connection with these Terms or use of the Platform will not exceed the higher of (i) the total fees that User paid to MotionX in the three (3) months before the claim arose, or (ii) AED 1,000 (one thousand UAE Dirhams).

8.3 Nothing in this Section 8 excludes or limits MotionX's liability for death or personal injury caused by its negligence, for fraud or fraudulent misrepresentation, or for any other liability that cannot lawfully be excluded or limited under UAE law, including under the UAE Civil Transactions Code and the UAE Consumer Protection Law.

8.4 Except as set out in this Section 8, MotionX is not liable for any indirect, incidental, or consequential loss, including loss of profit, loss of business, or loss of anticipated savings, arising from a User's reliance on a Lead, a Request match, or any other content or introduction facilitated through the Platform.

8.5 MotionX is not a party to, and accepts no liability in connection with, the underlying commercial transaction, contract, delivery of goods or services, payment, or dispute between a Buyer and a Supplier. Users deal with each other at their own commercial risk.

9. User Conduct

By using the Platform, Users agree not to:

(a) submit false, duplicated, or misleading Requests or registration information;

(b) pose as, or misrepresent an affiliation with, another business or individual;

(c) route around a Lead fee that is properly due — for example, by contacting a matched party outside the Platform for the specific purpose of avoiding payment;

(d) probe, scan, or attempt to gain access to any account, server, or system supporting the Platform that a User is not authorized to access;

(e) upload or transmit anything designed to disrupt, damage, or covertly monitor the Platform, including malicious code;

(f) deploy scripts, crawlers, or other automated tools to pull data from the Platform at scale, or to assemble a competing dataset or directory from it;

(g) attempt to decompile, reverse-engineer, or otherwise expose the underlying logic of the Platform's software or WhatsApp automation; or

(h) otherwise use the Platform in a way that breaches UAE law.

MotionX may suspend or terminate access for any User reasonably suspected of breaching this Section, without prejudice to any other rights or remedies available to MotionX, and may refer the matter to the relevant UAE authorities where appropriate.

9.1 Flagging unlawful or infringing material

If you spot content on the Platform that looks unlawful, or that you believe infringes rights you hold, send the details to MotionX at info@armotionx.com. We'll look into it and act where warranted, though we can't commit to a fixed turnaround given the range of issues this could cover.

10. Marketing Communications and Consent

10.1 Service messages

By registering, Users consent to receive operational and transactional WhatsApp messages relating to their account, Requests, and Leads ("Service Messages") — for example, match notifications, Lead alerts, verification updates, and renewal reminders. Service Messages are necessary for the Platform to function and cannot be opted out of while an account remains active.

10.2 Separate consent for promotional and third-party marketing

10.2.1 MotionX would like to use the phone numbers registered by Users to send additional promotional communications — including MotionX's own marketing (new features, campaigns, offers) and, where applicable, marketing on behalf of third parties or partners ("Marketing Messages").

10.2.2 This is permitted under UAE law, but only on an opt-in basis. Under the UAE Personal Data Protection Law (Federal Decree-Law No. 45 of 2021), the TDRA's Unsolicited Electronic Communications Regulatory Policy, and the UAE Consumer Protection Law (Federal Law No. 15 of 2020, as amended), a User's consent to receive Marketing Messages must be freely given, specific, informed, and separately obtained — it cannot be bundled into general acceptance of these Terms, and it cannot be a precondition of registration or of receiving Service Messages or Leads.

10.2.3 Accordingly, MotionX will request this consent through a separate, unticked opt-in at registration (or at any later point). A User who does not opt in will continue to receive Service Messages as normal, with no impact on their ability to use the Platform, post Requests, or claim Leads.

10.2.4 A User who has opted in may withdraw consent at any time, free of charge, by replying "STOP" (or the equivalent instruction then in use) on WhatsApp, or through the Platform's account settings. MotionX will honor a withdrawal within the timeframe required by applicable TDRA guidance.

10.2.5 MotionX will not sell registered phone numbers or User data to unrelated third parties for their independent marketing use. Where Marketing Messages are sent on behalf of a partner under this Section, they are sent by MotionX using its own channel, under the consent obtained under this Section 10.2.

11. Data Protection and Privacy

MotionX processes personal data in accordance with the UAE Personal Data Protection Law (Federal Decree-Law No. 45 of 2021) and MotionX's Privacy Policy, which is incorporated into these Terms by reference and available at armotionx.com/privacy. The Privacy Policy explains what data MotionX collects, how it is used, how long it is retained, and the rights available to Users (including access, correction, deletion, and objection to processing).

12. Intellectual Property

The Platform, including its name, logo, branding, software, and content (excluding content submitted by Users), is the property of MotionX or its licensors and is protected under UAE and applicable international intellectual property law. Users are granted a limited, non-exclusive, non-transferable license to access and use the Platform for its intended business purpose only.

12.1 Content you submit

12.1.1 You keep ownership of the text and information you submit through the Platform — a Request description, a Lead response, business profile details, and similar ("Submitted Content"). By submitting it, you grant MotionX a license to store it, to forward it to the matched counterpart(s) it was intended for (e.g., a Buyer's Request to relevant Suppliers), and to keep a record of it as part of your account and transaction history.

12.1.2 MotionX may also use Submitted Content in de-identified or aggregated form — stripped of anything that would identify you or your business — to train and improve its category-matching system and to understand usage patterns across the Platform. This aggregated use does not extend to sharing your identifiable business or contact information beyond what Section 4 (Lead delivery) already covers.

12.1.3 You are responsible for making sure you have the right to submit whatever you submit, and that doing so doesn't infringe someone else's rights or breach a confidentiality obligation you owe to a third party.

13. Suspension and Termination

13.1 MotionX may suspend or terminate a User's access to the Platform, with or without notice, where the User breaches these Terms, provides false information, or where MotionX reasonably believes suspension is necessary to protect the Platform, other Users, or MotionX's legal or regulatory position.

13.2 A User may close their account at any time by request through the Platform. Closure does not entitle the User to a refund of fees already earned by MotionX under Section 5, except where a refund is separately due under Section 5.3 or Section 8.2.

14. Changes to These Terms

MotionX may update these Terms from time to time to reflect changes in the Platform, its pricing, or applicable law. Material changes will be notified to Users via WhatsApp or the Platform in advance of taking effect. Continued use of the Platform after a change takes effect constitutes acceptance of the updated Terms.

15. General Provisions

15.1 Language. These Terms are prepared in English. Where an Arabic (or other language) version is made available for convenience, the English version prevails to the fullest extent permitted by UAE law in the event of any conflict.

15.2 Severability. If any provision of these Terms is found by a competent court or authority to be unlawful or unenforceable, that provision will be treated as removed to the minimum extent necessary, and the remaining provisions will continue in full force and effect.

15.3 Events outside our control. MotionX will not be in breach of these Terms, nor liable for any resulting delay or failure to perform, to the extent that performance is prevented by something beyond its reasonable control — for instance a natural disaster, a government directive, an internet or telecom network outage, or an outage on the part of WhatsApp, Meta, or another technology partner MotionX relies on to run the Platform. MotionX's obligations are put on hold for as long as that situation lasts, and MotionX will pick back up once it's able to.

15.4 If MotionX's business changes hands. MotionX may transfer this agreement, in whole or in part, to another entity — for instance as part of a merger, sale, or corporate restructuring — and will let Users know when that happens. A User's own account and rights under these Terms are personal to that User and cannot be transferred or assigned to someone else without MotionX's prior written agreement.

15.5 Who can enforce these Terms. These Terms create obligations solely between MotionX and the individual User; no outside party gains any standing to enforce, or benefit from, anything written here.

15.6 A missed step now doesn't waive it later. If MotionX chooses not to act on a particular breach right away, or takes time before enforcing a right under these Terms, that pause is not to be read as MotionX giving up that right — MotionX can still take action on it later.

15.7 Entire agreement. These Terms, together with the Privacy Policy and any category- or feature-specific terms published on the Platform, constitute the entire agreement between the User and MotionX regarding use of the Platform, and supersede any prior understanding on the same subject.

15.8 Platform availability. MotionX works to keep the Platform running reliably, but doesn't promise it will be available without interruption. Access can be affected by maintenance, upgrades, or by an outage on the part of a partner MotionX depends on to deliver the service — WhatsApp, Meta, or MotionX's BSP, among others — and MotionX may also pause or restrict parts of the Platform for operational reasons. Where reasonably possible, MotionX will give advance notice of planned downtime.

16. Governing Law and Dispute Resolution

16.1 These Terms are governed by the laws of the United Arab Emirates, including the applicable federal laws referenced throughout this document and the regulations of the SHAMS Free Zone, without regard to conflict-of-law principles.

16.2 The parties will first attempt to resolve any dispute arising out of or in connection with these Terms through good-faith negotiation. If unresolved within thirty (30) days, the dispute shall be subject to the exclusive jurisdiction of [the courts of Sharjah / the Sharjah Free Zones arbitration mechanism — to be confirmed with your legal counsel based on your preferred forum].

17. Contact

For questions about these Terms, contact MotionX at: info@armotionx.com · +971 56 399 5665 · AR MotionX LLC, SHAMS Free Zone, Sharjah, United Arab Emirates.